Effective Date: 01/01/2025
Company Name: Gaint Logistic Private Limited
Registered Address: A-190, Transport Nagar, Sector-69, Noida, Uttar Pradesh – 201301
Contact Email: care@gaintlogistic.com

At Gaint Logistic Private Limited, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your data when you access our website, use our services, or interact with our platform.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, address, mobile number, email ID, identification documents (if required for customs/shipping), etc.
• Order & Shipping Information: Pickup and delivery address, item details, invoice documents, tracking numbers, and courier preferences.
• Payment Information: Billing details, transaction IDs (processed via secure payment gateways).
• Device & Technical Data: IP address, browser type, device type, cookies, geolocation data, and usage logs.
• Communication Data: Emails, customer support chats, and call recordings (for training and quality purposes).

2. How We Use Your Information

We use the collected information to:

• Process shipments and manage courier/cargo orders
• Provide real-time tracking and delivery updates
• Facilitate payments and generate invoices
• Verify identity and prevent fraud
• Improve our website, platform, and services
• Send promotional offers, alerts, and service-related messages (only if opted in)

3. Sharing Your Information

We do not sell your personal data. We may share data with:

• Courier partners for order fulfillment
• Payment gateways for processing transactions
• Regulatory bodies (e.g., customs, law enforcement) as required by law
• Service providers (e.g., IT, hosting, analytics) under strict confidentiality agreements

4. Data Security

We implement strict security measures, including encryption, access controls, and regular audits, to protect your data. However, no system is 100% secure, and we advise you to maintain strong passwords and avoid sharing sensitive information over unsecured channels.

5. Cookies Policy

We use cookies to:

• Enhance user experience
• Track website performance
• Remember preferences and previous interactions

You can manage or disable cookies through your browser settings.

6. Your Rights

You may:

• Request access or correction to your personal data
• Withdraw consent for marketing messages
• Request deletion of your account/data (subject to legal and operational retention)

To exercise these rights, contact us at care@gaintlogistic.com.

7. Changes to This Policy

We reserve the right to update this Privacy Policy from time to time. Changes will be posted on our website with the effective date. We encourage you to review this policy periodically.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or your data, you can contact us at:

📧 Email: care@gaintlogistic.com
🏢 Address: A-190, Transport Nagar, Sector-69, Noida, Uttar Pradesh – 201301