A shipment can be cancelled from the merchant portal at any time before the carrier collects it. The waybill is cancelled with the carrier and any freight charged is reversed in full.

Once a parcel is with the carrier it cannot be cancelled. It can be recalled as a return to origin where the carrier supports it; the return leg is chargeable.

We may cancel a booking where the contents are prohibited, the declared value or weight is materially wrong, or the destination is not serviceable. You are told why, and nothing is charged.

You can close your account at any time. Any wallet balance is returned after outstanding dues and in-flight COD are settled.